<img src="https://secure.ruth8badb.com/158998.png" alt="" style="display:none;">

balancing act between customer experience, compliance and cost

This event has been postponed to Q1 2021. 

Today’s financial institutions are facing many challenges, from the ever-increasing complexity of regulatory requirements and pressure to reduce costs to satisfying customers whose expectations are higher than ever before.

While technology is driving the evolution of the financial industry, new tech-savvy competitors with customer-centric digital mindsets are disrupting the operating models of established banks. The race to create new products and design superior user experiences is on and the competition is fierce.

The banking experience of tomorrow will be defined by low friction, personalized services embedded into our everyday lives. This leap will demand technologies which can address banks’ practical challenges - legacy systems, regulatory compliance and dynamic market forces such as fintechs and challenger banks.

In this webinar, Capco and SAS will discuss today’s German banking market with a focus on the state of customer onboarding. We will also present a solution based on the SAS ‘decision factory’ concept which provides a powerful path to automating and operationalizing decisioning in a digital world.

Join our webinar to receive insights from research and practice while using the opportunity to network with experts and colleagues.



10:00 - 10:10  Introduction
10:10 - 10:25  Presentation of the Capco study:
   "My first date with a bank" 
10:25 - 10:40  Presentation of the SAS decision factory
10:40 - 10:45 Conclusion 
10:45 - 11:00  Q&A 


We look forward to welcoming you at our event!

If you have any questions, please do not hesitate to contact us:

T: +49 69 9760 9000

E: Events_Contact@capco.comJN_2602_Customer Onboarding Event_logos_v1







Thomas sw



Principal Consultant | Capco


Saskia Schäfer_sw



Managing Principal | Capco


Kristen sw

Christen Kirchner

CFE, Manager and Senior Business Expert Fraud and Financial Crimes EMEA | SAS



James Swinnerton

Lead for Digital Transformation in Banking | SAS